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Getting Help

How to reach the team when you need a human

While your Director can handle most things, sometimes you need a real person. We are a small Australian team and we genuinely want to help.

Before contacting support​

Try these first — they solve most problems:

  1. Check the help centre articles (you are here!) for your specific issue.

  2. Ask your Director — say "I'm having a problem with..." and describe the issue. It can often fix things or guide you through a solution.

  3. Refresh the page and try again. Many issues are temporary.

How to reach us​

You can contact support by emailing support@notrealsmart.com.au. Include as much detail as possible so we can help you quickly.

What to include in your message​

The more context you give us, the faster we can help:

  1. What you were trying to do.

  2. What happened instead (screenshots are very helpful).

  3. Which brand you were working with.

  4. Which browser and device you are using (e.g. "Chrome on MacBook" or "Safari on iPhone").

  5. Any error messages you saw — even if they do not make sense to you.

Response times​

We aim to respond to all support requests within one business day. For urgent issues (like publishing errors or account access problems), we try to respond within a few hours during Australian business hours (AEST/AEDT).

Tip: For billing questions, include the email address you signed up with so we can find your account quickly.

Tags: support, help, contact, email, human, team, problem, bug, report