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Slow or Missing Responses

Why the Director sometimes takes longer — and what to do about it

Why some responses take longer​

Most messages get a reply within a few seconds. But some requests involve real work behind the scenes. When you ask for a marketing audit, your Director assembles up to six specialist agents who each run their own analysis in parallel. When you ask for a competitor deep scan, the agent visits and analyses an entire website. These things genuinely take time.

What is normal​

Here is a rough guide to expected wait times:

  1. Simple questions and chat — 2 to 5 seconds.

  2. Writing a blog post or social caption — 5 to 15 seconds.

  3. Running a website scan — 10 to 30 seconds.

  4. A full marketing audit (6 departments) — 1 to 3 minutes.

  5. A competitor deep scan — 30 seconds to 2 minutes.

If nothing appears at all​

If you have been waiting more than 3 minutes with no response:

  1. Check your internet connection.

  2. Refresh the page — your conversation is saved, so you will not lose anything.

  3. Try sending the message again. Sometimes a request can time out if it is especially complex.

Tip: If a complex request keeps timing out, try breaking it into smaller parts. Instead of "Do a full audit and write me a content plan," try the audit first, then ask for the content plan in a follow-up message.

Peak times​

Like any online service, response times can be slightly slower during peak usage periods. If you notice consistent slowness, it is worth trying again in a few minutes.

Tags: slow, response, waiting, timeout, missing, not responding, loading, speed, delay