Troubleshoot the task you are doing

Start with the business, screen and item involved. Read the displayed status and error before repeating an action.

Problem	First check
Business missing	Your workspace membership and selected business
Account missing	Settings → Accounts, permissions and connection status
Post cannot schedule	Blocking flags, selected accounts, media readiness and your role
Media still processing	The existing upload or render job, not a second copy
AI unavailable	The configured business provider and its reported failure
Report held	Missing evidence, verification concerns and healthcare review
Send outcome unknown	Existing delivery record and safe reconciliation/retry path

A refresh can show updated state, but it is not a repair for missing permissions or an unsupported feature. Do not repeatedly press a send button when the outcome is unknown.

If the problem persists, contact NRS with the item link or reference, the action attempted, time and safe error text. Keep passwords, access keys, patient information and unrelated client details out of screenshots.